We provide a detailed range of contact center services through heart-to-heart interactions that place the greatest priority on a dialog with the customer.
Although attitudes, values, and personalities may vary widely from one customer to another, each of our professional communicators thinks, feels, and acts with the goal of providing every customer with the smoothest, most pleasant interaction possible.
Every conversation that allows a friendly local accent to sneak in, or brings out a bit of warm laughter, raises the customer’s level of trust in the client company, and leads to enhanced corporate value. As communication specialists, we offer our
Dedicated groups of communicators are managed by the client company using our own computer system. Group leaders monitor individual communicator calls and manage reporting tasks, while supervisors are directly responsible for client-related tasks, as well as attending to the emotional well-being of the communicators.
When communicators are mentally weary from long hours on the phone or handling complaints, the supervisor’s ability to quickly follow up with encouragement, or suggest a break makes it possible to maintain a certain level of quality.
Another feature of the system is the whispering function, which enables group leaders and supervisors to provide appropriate advice, when needed, without the customer noticing.
This feature allows senior staff to monitor calls in real time, and provide swift, optimum instructions to any communicator who may be having trouble with a call.
Another original feature of our system is the ability to route calls outside of a group. This ensures that the customer will not get a busy signal, even when all members of a group are busy taking calls.
Dedicated groups of communicators are managed by the client company using our own computer system.
Group leaders monitor individual communicator calls and manage reporting tasks, while supervisors are directly responsible for client-related tasks, as well as attending to the emotional well-being of the communicators.
We began offering BPO services due to many requests from our client companies. Through our customer contact operations, we can also provide BPO solutions to process all sorts of data. We will help your company realize improved operational efficiency as well as improved cost reduction.
Not only acting on behalf of your requests, we will also plan and execute solutions for your mission once we understand the total workflow of your business.
We can also give suggestions to improve daily operations and the quality of data, and provide support for a wide range of business processing.
We offer 24-hour services in Japanese as well as English, Spanish, Chinese, Italian, German, French, Dutch and Korean.
We provide quality services by hiring communicators who are native speakers of those respective languages. We also plan to establish contact centers in other countries as part of our ongoing push to provide global services.
Communicators are trained using our proprietary expertise, and taking into consideration the particular characteristics of each country, enabling us to provide trouble-free, quality contact services even in languages other than Japanese.
By communicating with our clients’ customers around the world in the language they are comfortable with, our services provide outstanding customer satisfaction.
★In addition to providing multi-lingual support tele-net also offers a wide range of support services for companies entering overseas markets.